Frequently asked questions about Infomail activation
Can I try Infomail and understand how it works?
Absolutely: as soon as you complete the registration, you will get 500 free mailings, to try Infomail and send your newsletters.
What is meant by recipients
Addresses are defined as the recipients of your communications, i.e., the e-mail addresses you have
added to your lists: Infomail's subscription plans are determined by the number of addresses
uploaded to your lists. If the same address is present in more than one list, it will be counted as many times
how many duplicates there are.
Do I have to enter a credit card to register?
No, you don't have to insert your credit card data: registering is very easy, just provide your email address
and the name of your business, then you can create your first email.
Is there a contract to sign up to activate Infomail?
sign the deed of appointment as data processor.
There is no obligation to purchase or select a paid plan.
How can I pay? Is it possible to pay by bank transfer?
Infomail accepts both credit card and bank transfer payments: this last option is available
only for payment of Pay as you go credits and annual subscriptions.
Subscription starts the day of payment and is renewed on the same day of the next period: for
example, if you buy a monthly subscription on April 18, it will be automatically renewed on May 18. Payment
is due at the start of each period. Prepaid plan is invoiced at time of purchase. Tutte
le fatture sono disponibili direttamente sul tuo account.
What happens if I change my mind? Can I cancel my subscription?
If for some reason you decide to stop using Infomail, write an email to email@example.com
: we will stop
the automatic renewal of the subscription and give you support to manage your
How much does Infomail cost and how can I purchase the service?
On your profile page you can proceed to purchase.
You can choose to purchase a Subscription plan or a Pay as you go solution. If you choose Subscription,
you will have unlimited sendings every month,
paying only for the number of
recipients you have uploaded in your lists. If you prefer a pay per use solution, you can
buy a Pay as you go plan: each credit corresponds to an email that you will send. Credits expire annually. A new purchase is sufficient to reactivate them. You can
choose to pay by credit card or bank transfer: in the latter case, send the copy of the bank transfer
activate the credits or the subscription you have purchased. Bank transfer is not available for monthly subscriptions.
Are there any activation or support fees?
There are no setup, activation or support costs. You can choose
to pay only your plan. Support is always included in
the cost of the service, there is no additional
charge for assistance.